Cookie Policy
Last updated: December 03, 2025
This Cookie Policy explains how Senior Care at Home Limited t/a Right at Home UK ("we", "us", "our") uses cookies and similar tracking technologies on the Atlas platform and related websites.
We comply with the UK GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR).
By continuing to use Atlas after seeing our cookie banner, you consent to the use of non-essential cookies as described below.
1. What Are Cookies?
Cookies are small text files placed on your device that help websites operate, improve user experience, and provide analytics. Cookies can be:
- Session Cookies – deleted when you close your browser
- Persistent Cookies – stored until they expire or are deleted
- First-Party Cookies – set by our website
- Third-Party Cookies – set by integrated services (e.g., Clerk, Google, Sentry)
We also use similar technologies such as local storage.
2. Types of Cookies We Use
Atlas uses the following categories of cookies:
A. Strictly Necessary Cookies
Required for Atlas to function and cannot be disabled.
Used for:
- Authentication and session management (via Clerk)
- Security and fraud prevention
- Load balancing
- Remembering rate-limit identifiers
- Keeping you logged in across pages
- Webhook processing safeguards
Examples include:
- Clerk session cookies
- CSRF tokens
- Security signatures
- Routing cookies used by Vercel infrastructure
These cookies do not require user consent under PECR.
B. Functional Cookies
Enable enhanced features but are not strictly required.
Used for:
- Remembering theme preferences (light/dark)
- Saving your UI settings
- Improving user experience
If disabled, some features may not work correctly.
C. Analytics & Performance Cookies
Help us understand how Atlas is used and improve the service.
Used for:
- Monitoring traffic volumes
- Tracking performance metrics
- Identifying errors and bugs
- Measuring feature usage
- Session replay for debugging
- Understanding where users encounter issues
Tools that may set these cookies:
- Sentry (error monitoring, session replay)
- Vercel Analytics (performance metrics)
These cookies require consent where identifiable.
D. AI, Search, and Backend Service Cookies
Used by backend services integrated with Atlas, including:
- Google Cloud (Vertex AI, Gemini, Discovery Engine)
- Supabase (database interactions)
- Vercel KV / Upstash (rate limit identifiers)
These cookies or tokens are generally server-side, not stored in your browser. However, some services may use identifiers to maintain stable routing.
E. Marketing or Tracking Cookies
Atlas does not currently use advertising, marketing, or cross-site tracking cookies.
If this changes, we will update this Cookie Policy and request explicit opt-in consent.
3. Third-Party Cookies Used by Atlas
Atlas integrates with the following services, which may place cookies:
| Service | Purpose | Region | Notes |
|---|---|---|---|
| Clerk | Authentication, sessions | USA/EU | Essential |
| Svix | Webhook verification | USA | No browser cookies |
| Google Cloud / Vertex AI / Gemini | Search & AI | Global | Minimal/no browser cookies |
| Supabase | User data storage | EU (Belgium) | Server-side tokens |
| Vercel | Hosting, edge functions | Global | Routing cookies |
| Sentry | Error tracking | USA/EU | Analytics cookies |
| Upstash | Rate limiting | Global edge | Identifier tokens |
| Mailgun | EU | No cookies |
We ensure adequate contractual and legal safeguards for each third-party provider.
4. Cookie Consent
Under PECR and UK GDPR:
- Strictly necessary cookies do not require consent.
- Analytics, functional, and optional cookies require consent.
- You can change or withdraw your consent at any time.
If you withdraw consent, some features may stop functioning.
5. How to Manage Cookies
You can manage cookies through:
A. Atlas Cookie Banner
Our banner allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customise preferences
B. Browser Settings
You can block or delete cookies using your browser settings:
- Chrome
- Firefox
- Safari
- Edge
Blocking cookies may affect platform performance.
6. How Long Cookies Are Stored
Cookies used on Atlas may be stored for:
- Session cookies: deleted when you close your browser
- Persistent cookies: typically 1 day to 12 months
- Security/session management cookies: up to 30 days or until invalidated
- Analytics cookies: 30 days to 12 months (depending on third-party defaults)
We retain cookies only for as long as necessary.
7. Updates to This Cookie Policy
We may update this Cookie Policy to reflect:
- Service changes
- New cookies or integrations
- Legal or regulatory requirements
The "Last Updated" date will always indicate the latest version.
8. Contact Us
If you have questions about this Cookie Policy or how we use cookies, contact us:
Senior Care at Home Limited t/a Right at Home UK
3 Edward Court
Altrincham Business Park
Altrincham, Cheshire
WA14 5GL
United Kingdom
Email: support@rightathomeuk.com