Terms of Service

1. Acceptance of Terms

By accessing or using Atlas, you confirm that:

• You have read and understood these Terms.
• You agree to comply with them.
• You have the authority to enter into this agreement.

If you do not accept these Terms, you are not permitted to use Atlas.

2. Service Description

Atlas is an AI-powered knowledge base, search, and document indexing platform built using Google Vertex AI, Gemini, Supabase, Clerk, Vercel, and other integrated services. Atlas provides natural-language search, document retrieval, admin controls, and feature request handling.

We may update, improve, or modify the service at any time without notice.

3. Eligibility & Account Responsibilities

To use Atlas, you must:

• Create an account through Clerk (our authentication provider)
• Provide accurate information
• Keep your login credentials secure
• Be responsible for all activity tied to your account

If you believe your account has been compromised, you must notify us immediately.

4. Acceptable Use

You must not use Atlas in any way that:

• Violates laws or regulations
• Harms, overloads, or disrupts the platform
• Attempts to bypass or interfere with authentication or security
• Attempts to reverse-engineer or scrape the system
• Uses automated tools beyond permitted API usage
• Attempts to access data belonging to other users
• Uploads malware, viruses, or harmful scripts
• Engages in harassment, abuse, or threatening behaviour

Any abusive behaviour will result in immediate suspension or a permanent ban.

5. API Use and Abuse

Atlas provides API access for approved users.

You must not:

• Exceed documented or implied rate limits
• Attempt to bypass rate limiting or monitoring
• Send automated requests at unreasonable or harmful volume
• Use the API for malicious, exploitative, or fraudulent purposes

We monitor API activity. If you engage in abuse, misuse, or malicious activity, we may:

1. Immediately suspend or terminate your API access
2. Permanently ban your account
3. Charge you the full cost of ALL API usage generated, including any extraordinary fees caused by the abusive activity

You are responsible for all API usage from your account, authorised or not.

6. Intellectual Property

Atlas, including all software, branding, content, architecture, documentation, and generated outputs, is the exclusive property of Senior Care at Home Limited t/a Right at Home UK.

You must not:

• Copy or redistribute the platform
• Claim ownership of our IP, systems, branding, models, or documentation
• Attempt to reproduce any part of the system architecture
• Remove proprietary notices

We may revoke access if IP misuse occurs.

7. Availability and Service Modifications

We aim to keep the service running smoothly but do not guarantee:

• Continuous uptime
• Error-free performance
• Permanent storage of your data
• Compatibility with your own systems

We may suspend or modify the service temporarily or permanently.

8. Termination

We may suspend or terminate your account immediately if:

• You violate these Terms
• You engage in abuse, fraud, or harmful behaviour
• You pose a security risk
• We are required to do so by law

You remain responsible for all fees incurred before termination.

9. Disclaimer of Warranties

Atlas is provided "as is" and "as available."

We make no warranties, express or implied, regarding:

• Accuracy
• Reliability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability

Use the service at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Right at Home UK is not liable for:

• Indirect, incidental, or consequential damages
• Loss of profit, revenue, data, or business
• Security breaches caused by third-party providers
• Service interruption or downtime
• Errors or inaccuracies in AI-generated content

Our total liability will never exceed the amount you paid for the service in the preceding 12 months.

11. Changes to Terms

We may update these Terms at any time.

Continued use of the service after updates means you accept the new Terms.

12. Contact Information